Monthly Archives: August 2018

An Innovation Lesson: How a Snarling Dog Saved American Airlines Money

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A story about Robert Crandall, the legendary former chairman of American Airlines, demonstrates how creative thinking can simplify operations and reduce costs. Crandall visited each AA location annually and discovered that a low-traffic Caribbean cargo warehouse employed an expensive night watchman to deter theft.¬†¬†Crandall suggested reducing the watchman to just three nights a week (the …