The Washington State Auditor wanted to take a fresh look at his agency's mission, goals and strategy. The Auditor was motivated to provide better customer service, ensure policy consistency, and achieve compliance with financial requirements when his staff carries out their annual performance review of every State government agency.
We began by conducting focus groups among internal staff and external constituency groups to identify issues and concerns. We then analyzed issues that surfaced during these sessions and proposed options for the executive team's review. During an off-site retreat, the executive team refined their goals, fine-tuned strategies, and identified specific steps to achieve improvement.
This strategic review increased consensus among the executive team members and provided a framework for a more effective delivery of services to ensure the best use of taxpayer funds.
The Auditors office plays a critical role in making Washington state government one of the best in the nation. In 2008, Washington was one of only three states that received an A rating on the Pew Center’s Annual Management Report Card.