UCLA is a world leader in research, education, and public service. When their Academic Technology Service (ATS) needed superior ways to deliver technology resources and services to on-campus researchers, they turned to us. They also wanted to increase faculty utilization of their state-of-the-art facilities, which include a Technology Sandbox and Visualization Portal.
Working with management and technical staff, we established a new project planning process that shifted their role to collaborative solution-developers. The new model lets ATS staff function as consultants who help faulty researchers identify their research objectives and translate these into technology requirements. To increase use of their exceptional Technology Sandbox, we conducted a stakeholder analysis to recognize unique requirements and better provide customized solutions for different research needs.
ATS now enjoys a more targeted way to respond to the changing needs of faculty doing advanced research in diverse applications including medicine, science, humanities, and the arts. ATS is able to tailor their technological solutions to provide greater value-added to UCLA's research and academic departments, which accelerates breakthroughs that benefit the nation as a whole.