Holiday Group is a national leader in time share resales, and the first company to market exclusively on the Internet. However, they never had an integrated plan and their internal departments experienced conflict. In addition, many new industry entrants made competition tougher.
During a series of activities spanning two years, we guided the entire top and middle management team in updating their strategic plan and identifying necessary internal process improvements. They then formed action initiative teams for customer service, marketing, and process improvement. We have assisted them in designing periodic strategic reviews and replanning.
Holiday Group continues to innovate and grow. Internal coordination and process flow has been streamlined. They are widely respected for their business practices and set the industry standard for integrity.