PATH is a nonprofit global leader which delivers health care in developing countries. PATH operates overseas programs funded by the World Health Organization, USAID, the Gates Foundation, and other donors. With major new projects and rapid expansion of field operations in many countries, their systems became overburdened. In particular, their finance and human resource management systems were no longer adequately serving field or headquarters staff.
The project initially focused on understanding information needs, and defining the scope and approach of this large project. What started as an Information Technology project expanded to include process redesign because of the need to simultaneously improve dozens of underlying processes and procedures. We conducted a series of action workshops with headquarters leadership and field staff, using our planning technology to build stakeholder consensus and shape an action strategy.
The resulting plan created shared understanding of the implications of the program and laid out an action path. Implementation is ongoing.