When Sony Electronics wanted to further improve the quality of their monitors and laptop computers, they trained internal staff to implement a Six Sigma Total Quality Management (TQM) program. Successful implementation of TQM required strategic thinking and client engagement skills which were missing from traditional TQM curriculums. We were hired to build those skills.
We trained 30 Sony TQM "Black Belts" in our Logical Framework methodology, and then provided hands-on support as they mapped out implementation strategies for quality improvement initiatives. These men and women learned to skillfully identify problems, gain internal customer trust, structure quality improvement agreements, and work with all stakeholders to build greater quality and cost-effectiveness into Sony products.
Sony's Black Belts delivered their services with enthusiasm and skill, enabling Sony to manufacture products efficiently and sustain the highest levels of quality in the industry.