Tag Archives: TerrySchmidt

An Innovation Lesson: How a Snarling Dog Saved American Airlines Money

A story about Robert Crandall, the legendary former chairman of American Airlines, demonstrates how creative thinking can simplify operations and reduce costs.

Crandall visited each AA location annually and discovered that a low-traffic Caribbean cargo warehouse employed an expensive night watchman to deter theft.  Crandall suggested reducing the watchman to just three nights a week (the thieves wouldn’t know). A year later, with no theft, Crandall suggested further cost savings.

Crandall ordered that “Vicious Dog” signs are prominently placed around the facility, and they found the meanest and scariest dog to patrol inside the facility.  Months later, after no theft attempts, they put the dog on part-time duty.

But times were tough for the airline, and more budget cuts were needed. Crandall then instructed that the dog not is fed for a day to make him mean, then had staff tape-record the snarling animal. The dog was laid off after the recording was hooked to speakers and put on a random timer so that thieves would be fooled into thinking a vicious dog was still patrolling the warehouse.

And it worked!

How can you adapt this concept to your own situation?

Start by asking “what is the purpose of any system or process”, then look for better, cheaper, simpler ways to accomplish that objective.

In Crandall’s case, there were superior ways to deter potential robbers.

It is so easy to fall into the trap of habit, and continue doing things the current way, without periodically searching for better ways to achieve the essential purpose the process is designed to achieve.

Give this a whirl:  First, make a list of the top three time-consuming or resource-intensive processes in your business. Second, pinpoint the essential purpose of each, the “why” we are doing this. Third, identify at least three alternative approaches or simplifications to achieve the purpose in a better way. And finally, put the best ideas into action.

But please, reject any approaches that require you to starve and snarl your dog.

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Terry Schmidt is a business strategist and author of Strategic Project Management Made Simple, and chief honcho at ManagementPro.com. He helps people of all backgrounds to develop Project Super Hero skills that transform their ability to get great results faster and smoother. Learn how here.

My “Academy Award” speech was all about YOU!

When I took the podium to accept my award, I began just like those fancy Hollywood actors.

“I’d like to thank those who made in possible — my amazing students, the ten thousand managers, geeks, engineers, nuclear scientists, entrepreneurs, game designers, and other brainy folks who survived my unorthodox teaching style, and are now changing the world (except for a few of you slackers…. Just kidding). Let me share ten things…”

But first, full disclosure: this was not that hyped-up Oscar ceremony where you have to wear a tux and navigate the paparazzi. And there were no swag bags or wild after-parties.  I call it my Academy Award because the “2018 UCLA Extension Distinguished Instructor award” is way too long to be a title. My trophy was for the best instructor performance in the category of Engineering and Technology, chosen out of 2,000 total Extension instructors.

Some background: Since 1986, I have taught on campus or on-site short courses through UCLA Extension in my expertise areas — strategic thinking, strategic project management, personal reinvention, and career/life planning.

I love this gig because I every single person enrolls to better themselves, and I get to learn about industry issues and what’s not working, along with their personal hopes, fears, and dreams.

“Before they cut my mike short, here are the meta-messages I teach in parallel with the technical course content.”

1.    Stop competing with other people.

This sounds paradoxical to high achievers but If you play this game, you set yourself up for disappointment. There’s always somebody smarter, faster, better looking, or luckier than you. Focus on developing your very best potential. that’s a game you can win.

2.    Go for what you want!

Get clear about your goals. Write them down – think it and ink it. Diversify your goal portfolio with personal, family, financial, career, relationship, fun, toys, community, spiritual and whatever goals. Start with the rocking chair test… Imagine at age 95, looking back on a successful life, what would you be most proud of doing, being, and having?

3.    Manage Your Career Like a Business

Think like a one-person business enterprise, because you are.  Your company is your current customer, you deliver services, you have competition. Think like a business.  Start with a purpose statement, AKA your personal mission. Manage your functions– marketing, service delivery, finance, R&D (learning), human resources, technology — like the hotshot CEO you know yourself to be.

4.    Develop a distinctive edge

Sure, you’re a great systems engineer, but so are 50,000 others and you all look the same. Don’t be a commodity. Differentiate yourself. Stand out from the crowd by adding skills outside of your main domain. The systems engineer who also builds incredible teams will always be in demand. Make 30% of your learning outside of your main field. Hybridize yourself.

5.    Be your own best friend

It’s so easy to crap all over ourselves, especially after setbacks.  Hey, self, cut yourself some slack. Sure, do your best, but when it doesn’t work out, don’t beat yourself up. Learn and get better.  When you F.A.I.L., spell it out right — First Attempt in Learning.

6.    Manage Your Internal Dialogue

Tune into your self-talk, and watch your h your wild Monkey Mind in action. Notice that most of the messages internally voice are self-putdowns, doubt and criticism? Think about it …if you spoke this way to your friends, you wouldn’t have any! Upgrade your internal messaging to be supportive and self-inspiring.

7.    Hang around with positive people

Are the people around you going for their dreams in life, or are they negative and cynical? Does your circle of friends and colleagues uplift and support you? And do you do the same for them? Build up a network of positive, cheerleading friends. Painful as it may seem, you may need to back away from the putter-downers and drama kings currently in your life. Wish them well, love them, but protect your spirit.

8.    Develop Your Super Powers

The world moves too fast to stagnate.  The pace of change requires we keep learning, stay agile, and manage our inner game. Walking the same trail creates a path, which becomes a rut, and then a grave.  There lies within each of us dormant qualities waiting to be discovered. Awaken them

9.    Help others to succeed achieve their goals

The best way to achieve your dreams is to help others reach theirs. When you do make a positive contribution to others, you empower yourself. Pay it forward because what goes around comes around.

10. Make Schmidt Happen!

Start taking action! The universe rewards action. Sitting back, waiting for the perfect time weakens your self-esteem muscles.  What can you do today that has a fast-forward ripple effect on your future?

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To learn the Super Power strategies I teach, click here to register for my one hour Project Super Power System training at no cost.

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Terry Schmidt is a business strategist, keynoter, and author of Strategic Project Management Made Simple, and chief honcho at ManagementPro.com. He helps leaders at all levels to develop the skill set and mindset to accomplish outstanding results.